Frequently Asked Questions
Q
What warranty applies to the machine?
We offer a two-year warranty for the host machine. Additionally, a 6-month free replacement warranty is provided for handpieces, treatment heads, and related parts.
Q
How is the product packaged for delivery?
All machines are shipped using standard export packing options, including secure wooden cases, aluminum boxes, or strong carton packages molded with custom foam to ensure maximum protection during transit.
Q
Are usage instructions and training provided?
Yes, we provide a complete user manual for operation and application. We also offer online training and a 24/7 online consultant service to assist you with any questions or troubleshooting.
Q
Do you offer customization and OEM services?
Yes, we provide customization options and OEM services. This includes modifications to the exterior design, logo integration, user interface styling, operating system background, or system language.
Q
Is technical support available for troubleshooting?
We have a dedicated professional technical support team ready to assist you in resolving any after-sales or operational issues promptly.
Q
Are there any additional devices or materials needed to operate this machine?
Please use the recommended system solution during treatment procedures to ensure proper application and optimal results.